Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping with [Your Store Name]. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Returns Eligibility

We accept returns under the following conditions:

The item must be returned within 14 days of delivery
The item must be unused, unworn, and in its original condition
The item must be in its original packaging
Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale
Gift cards
Personal care or hygiene products (if opened or used)
Customized or personalized items

3. Return Process

To initiate a return, please contact us at:

Email: sayhi2dan@gmail.com

Include:

Your order number
Reason for return
Photos (if item is damaged or defective)

Once approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item is defective
The item is damaged upon arrival
The wrong item was received

We recommend using a trackable shipping service.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Provide:

Your order number
Clear photos of the issue

We will resolve the problem at no additional cost.

6. Refunds

Once your return is received and inspected:

Approved refunds are issued to the original payment method
Refund processing time: 5–10 business days

Refunds may be delayed depending on your payment provider.

7. Partial Refunds (If Applicable)

Partial refunds may be granted for:

Items not in original condition
Items missing parts or packaging
Returns outside the eligibility window

8. Exchanges

We only replace items if they are defective or damaged.

9. Order Cancellations

Orders may be cancelled only before they are shipped.

Once shipped, standard return rules apply.

10. Contact Information

For return and refund inquiries, please contact:

Email:
Phone:

Store Name: [Your Store Name]